A) In store:

At Almacén de lozaza C/ Núñez de Balboa 46, 28001 Madrid
by presenting the proof of purchase sent by email at the time of purchase.

B) By mail:

It will be at the customer's expense through any of the following services
messaging.

1. Send an email to info@elalmacendeloza.com with the reason for the return + indicating the order number.
2. Use the same or similar packaging, making sure that it is well packed to avoid breakage.
3. Enter the proof of purchase.