FREQUENTLY ASKED QUESTIONS

Our dinnerware is handmade in our workshops in Portugal with our own designs. Additionally, we offer a selection of special pieces from different parts of the world.

Although we work with high-quality and resistant materials, many of our pieces are made of ceramic, porcelain, or glass, so they require careful handling.

Yes, most of our pieces are dishwasher and microwave safe, but we recommend checking each product's description to confirm its specifications.

Yes, some cutlery sets are made to order and can take between 20 to 30 days to arrive. We keep our customers informed about the status of their order at all times.

Yes, we offer custom tableware. If you're interested, you can contact us via WhatsApp or email and we'll get in touch with you to provide all the information.

We accept credit and debit card payments, Bizum, and bank transfers.

Yes, we offer payment by installments through Klarna, so you can split your purchase into convenient payments.

Yes, we offer secure nationwide shipping, ensuring your order arrives in perfect condition.

Yes, we ship worldwide. For orders outside the European Union, it is necessary to request a shipping quote by writing to info@elalmacendeloza.com.

Shipping costs depend on the location and the weight of the order. In some cases, we offer free shipping on purchases over €80.

We process orders within 24 to 48 hours. Delivery times vary depending on location. In the event that the product is made to order or there is insufficient stock, the customer will be notified of the delivery time via email.

We make sure to carefully pack each item, but if your product arrives broken, contact us immediately and we will send you a replacement at no additional cost.

Yes, we accept returns within the first 15 days of purchase, provided the product is in its original condition. Exchanges are subject to stock availability.

You can write to us by email, WhatsApp, or through our social networks. You will always receive personalized attention from a member of our team.

Yes, we can help you choose the ideal dinnerware, recommend combinations, or even advise you for special events.